• A SE Asian Telco implemented a major upgrade and restructuring of its international and peering connectivity, with two new transit carriers and new POPs in Hong Kong and Singapore • Immediately after implementation, the telco started to receive substantial complaints from customers. o Even its own CEO was complaining that streaming services were not working, citing “insufficient bandwidth” .. • But -all traditional NOC monitoring systems showed “green lights” with no problems, and both transit carriers reported normal service! • However NovaQX highlighted a number of problems with the service provided by one of the new transit providers on traffic to USA and UK. o It showed the location of the problem, even the exact node inside the transit providers network • With this information the transit provider was eventually able to locate and rectify the cause Without NovaQX, this problem would have lasted indefinitely, with continued customer dissatisfaction

Before and after - a clear demonstration of the power of Nova QX (click to enlarge each image)

In    this    case    study    the    carrier    is    using    NovaQX    to    monitor    the availability   of   the   managed   voice   installation   at   a   bank   customer. NovaQX   provides   QoS   monitoring   from   remote   bank   office   locations to   the   bank’s   data   center,   and      the   probes   are   doing   SIP   calls   among themselves   and   to   the   PSTN   network.   This   QoS   solution   operates entirely    within    the    internal    network    of    the    bank.    Based    on    the security   policies   of   the   bank,   both   communications   are   firewalled and    screened.    Remote    Desktop    communication    is    only    allowed when permitted and opened via Firewall by the bank’s IT staff.